How Do You Handle Repairs?
Tenants report maintenance 24/7 through their online portal or our maintenance hotline, you receive the same notification we do, and we coordinate the repair with vetted vendors under a spending limit you control. You keep full transparency without the late-night phone calls.
How our repair and maintenance process works
Here is how it works:
- Reporting. Tenants submit a detailed request through the online portal, including photos, or call the 24-hour maintenance hotline. Owners are notified of the request at the same time our property managers are.
- Assessment. When a request comes in, we promptly assess and respond, whether that means immediate dispatch or troubleshooting with the tenant first. Our managers are trained to resolve many common repair requests directly.
- Vendors. Work that needs a professional goes to our preferred, closely vetted local vendors and contractors across the Portland metro. We confirm the cost is reasonable and the work is completed to satisfaction.
- Your spending limit. Our management agreement lets you set the repair amount above which we contact you before proceeding. The only exceptions are emergency maintenance and tenant-endangerment situations, which we act on immediately.
What about emergency repairs?
Emergencies like a fire, a gas leak, flooding, or no heat are handled immediately through our 24-hour line, not the standard request queue. If you are not sure whether something qualifies, see what is considered a maintenance emergency.
