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Real Property Management Assurance in Greater Portland OR tenant resources.

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Application Requirements

Rental Criteria

We run applications on a first-come, first-serves basis. Once we receive your complete application, we will inform you within 24-48 hours about your position in the application queue. Your application fee WILL BE REFUNDED (minus a small bank charge) if we don’t get to run your application. Once we pulled the credit and background on your application, the application fees are no longer refundable. Your application will be considered complete only when all members in your household that are 18+ of age submitted their applications and support document. Incomplete applications will not be granted a spot in the application queue.

Application Criteria

  • Applicants that make any derogatory or offensive comments or act in a threatening, combative, intoxicated, or disorderly manner during any phase of the leasing process, including showing, scheduling, and communication by any means, will immediately result in immediate denial without refunding application fees.
  1. Any applicant providing inaccurate or falsified information, currently using illegal drugs, or failing to provide verifiable proof of income or adequate government-issued photo identification that allows the agent to pull necessary credit/background information will result in denial of the application.
  2. Any individual whose tenancy may constitute a direct threat to the health and safety of any individual, the premises, or the property of others, will be denied residency.
  3. Our occupancy policy is a total of two persons per bedroom plus one more person (e.g., a three-bedroom unit would have an Occupancy Policy of 7 persons). The agent has the right to change this policy based on factors like size and bedroom configuration.

Income Criteria

  1. For property outside of the City of Portland, combined monthly gross income must be from a verified source and must be at least two and a half to three times the stated rent (
  2. For properties within the City of Portland, combined monthly gross income must be from a verified source and:
    1. If the monthly rent amount is less than 80% of the median family income (as published by the Portland Housing Bureau), at least two and a half times, rent is required.
    2. If the monthly rent amount is greater than 80% of the median family income (as published by the Portland Housing Bureau), at least two times stated rent is required.
  3. Applicants with a combined monthly income from a verified source between two and two and a half times stated rent will be offered Conditional Approval (unless the home qualifies for number 3b above). Applicants with a combined monthly income from a verified source less than two times the stated rent will result in denial.
  4. Applicants that use local, state, or federal housing assistance as a source of income will have the income level requirement weighed against the rent amount reduced by the assistance provided to the applicants.

Rental History Criteria

  1. Twenty-four months of verifiable rental history from a current unrelated, third-party landlord or homeownership is required. Applicants with less than twelve months of the same will be offered Conditional Approval.
  2. Three or more notices for nonpayment of rent reported instances of late rent or dishonored checks within the past twelve months will result in denial. One or two cases of the same will result in being offered Conditional Approval.
  3. Rental history reflecting any past due and unpaid balances to the landlord will result in denial.
  4. Rental history reflecting any notices for noise disturbance or material violations of the lease within the last twelve months will result in denial.
  5. Applicants with pending evictions or eviction/foreclosures within the past three years will be denied. Those with evictions/foreclosures older than three years but within five years will be offered Conditional Approval.
  6. 5-year of Eviction-free is required. Evictions that resulted in a dismissal or judgment for the applicant will result in denial.

Credit Criteria

  1. One to Three items that are 90 days past due or greater, in collections, charge offs, repossessions, or garnishments on credit history might be considered to receive Conditional Approval. Three or more of the same or having a combined amount greater than $1000 in judgments, collections, or lines will result in denial.
  2. Applicants with a credit score under 600 will result in denial; applicants with a credit score between 600 to 650 will be considered for Conditional Approval.
  3. Applicants with a bankruptcy within the previous two years will be denied. Applicants with bankruptcies older than two years but within five years will be offered Conditional Approval.

Criminal Conviction Criteria

In the case that an applicant has a conviction of any crime that is of a nature that would adversely affect the landlord’s property or a tenant or the health, safety, or right of peaceful enjoyment of the premises of residents, the landlord or the landlord’s agent will be taken into consideration. Owner/Agent will not consider a previous arrest that did not result in a Conviction or expunged records. A single conviction for any of the following will be grounds for denial of the Rental Application:

  1. A drug-related crime;
  2. A person crime;
  3. A sex offense;
  4. A crime involving financial fraud, including identity theft and forgery

Tenant Login

Every Real Property Management tenant who signs a lease with us gets their own online account. Your secure account is convenient and easy to access, and provides useful features and information to maximize your rental experience.

  • Pay rent online
  • Request repairs and maintenance
  • Apply for a new rental property
  • Give notice to vacate
  • Access documents, forms and checklists such as your lease and procedures
  • Communicate with the Real Property Management team

New Tenants

To access your account for the first time, click here or click the  “Sign up” button and follow the prompts.  Use the email address you provided during the leasing process and the address of the rental property. Your login information will be emailed to you. Contact our office if you need assistance.

Pay Rent

The best way to pay your rent is to pay online. Paying rent online saves you the time and hassle of bringing a rent check to the office, assists you in paying on time and is the most secure, accurate and efficient payment method.

Simply login to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date!

Request Maintenance

There are two ways to request maintenance or repairs.

  1. Log in to your tenant account and complete a Service Request for maintenance or repairs.
  2. Call our 24 Hour Maintenance Hotline to request maintenance. If it is an emergency, please call us immediately.  (Note: If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off or closed position.)

Before Requesting Maintenance

For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account.

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Smoke detector won’t work when tested Monthly check and replace battery. Notify maintenance at once if not working.
Smoke detector beeps softly on and off Check and replace battery.
No power to plugs or switches Check breaker panel or fuse box. Check and reset.
Garbage disposal won’t work Push reset button on disposal or use allen wrench and turn.
No hot water Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.
Hot water “TOO HOT” Check thermostat on tank and turn down.
Faucet or toilet leaks Turn off water fixture under sink, toilet at valve and notify maintenance.
Toilet plugged Try plunger. If still plugged call maintenance.
Sink plugged Remove hair from drain
Heater not working Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Dishwasher won’t drain Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Refrigerator too warm or too cold Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.

Pet Information

Pets AllowedSome of our rental properties allow pets. Homeowner preferences and insurance policies generally determine what type and how many pets are allowed.

To find a pet friendly rental home, search the available properties and click Amenities and select Pets Allowed and if desired, select Fenced Yard.

Pet Application

Many Real Property Management rental homes allow pets. If you have a pet, please ask about our pet policy.

We welcome pets in rental homes that allow pets, however, we must ensure tenants are responsible pet owners and respect other residents in the area. Both landlords and tenants should be up-to-date on city ordinances controlling pet ownership and management. The following list of pet ordinances is not exhaustive, but it does cover the main questions pet owners and landlords are likely to have.

Real Property Management’s Pet Restrictions
Each rental home managed by Real Property Management may have unique restrictions for pets depending upon type, number, and size of the pet. In addition, city pet ordinances limit the number of pets per pet owner, with exceptions to newborn pet litters. Most rental properties do not allow certain breeds of dogs including Dobermans, Rottweilers, Chows, and Pitbulls because property liability insurance policies will not cover injury caused by these breeds. Real Property Management tenants who have pets are asked to maintain their own liability insurance in regards to their pets.

General Rules and Regulations
Most cities and counties have pet ordinances which all Real Property Management clients must abide by as pet owners.  Below are common ordinances, however check with Animal Control in your local area to make sure you understand and comply with all pet rules and regulations.

Normally, you must register your dog or cat with the city within a certain timeframe of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically.

Most city ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.

If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately, and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give your contact information to the victim.

City pet ordinances also usually require you to control your dog’s barking at all times, both day and night, and the police have the power to impound your dog if it is barking incessantly and you can’t be reached.

Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.

Moving In

As you prepare to move in, here are a few items to help ensure a successful stay. When you sign your lease, we will provide you a manual detailing information you need to enjoy and care for your new home, and login information for your own tenant account. Please keep this manual handy for easy reference throughout your stay.

Move In Assessment

Within 5 days of moving in, go through your new home thoroughly, then email us a completed Inventory and Condition Form (link to it here or is to too customizes??) along with photos to visually verify conditions you describe on the form.

Also note, the completed form stays in the leasing department and does not constitute a maintenance request. If during your assessment you find anything that needs maintenance, please submit a maintenance request through your online tenant account. We want you to enjoy your new home and will work with you to ensure the property is well maintained.

Tenant and Owner Responsibilities

As a resident of a rental home managed by Real Property Management, we want you to treat the home as if it were your own and be respectful of your neighbors.  Taking good care of the property also leads to a faster return of your deposit when you move out.

Your lease outlines your full responsibilities however, below are some general responsibilities.

  • Keep the property clean and orderly, inside and out
  • Set up utilities in your name prior to moving in – electricity, water, gas, trash
  • Care for landscaping and exterior – lawn, and minor trimming and weeding of shrubs and flowerbeds, sidewalks (e.g., show removal), exterior light bulbs, window cleaning
  • Pest control
  • Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems, keeping vents clean
  • Comply with local, state and Home Owner Association (HOA) property codes, rules and regulations

Contact our office if you would like a referral for a vendor for services listed above.

services7Owner Responsibilities

Real Property Management and/or the owner of the rental home you lease are responsible for:

  • Ensuring the rental property is clean, safe, and ready for occupancy
  • Re-keying all doors leading to the outside for security
  • Complying with state and federal laws pertaining to required detectors in the home
  • Providing residents with a copy of applicable HOA rules

Rent Payment

You will receive a login for your own online account, where you can pay the rent each month. We encourage you to set up automatic, recurring payments to ensure on-time payment and peace of mind.

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Maintenance Request

We want to ensure every rental property stays in great shape, and we encourage you to request maintenance when appropriate to possibly prevent larger issues or costly repairs.  When maintenance or repair is needed, log in to your online account or call our maintenance hotline.

preparing_1Long-Term Relationship

Our goal is to maintain positive relationships with both our property owners and tenants, and ensure you are satisfied.  If you are pleased with our service, please email us and offer to post a positive review or provide a testimonial for future marketing use.

Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.

Moving Out

Moving out can be a busy and sometimes stressful time.  Real Property Management provides checklists and guides to help make your transition smoother, faster and more organized.

You must give proper notice prior to vacating the property, as outlined in your lease.  Real Property Management will conduct a move-out inspection only after all of your personal property has been removed and the property is fully cleaned.  We consider you still living at the property until you return the keys (and garage door remote if applicable) to our office.  You will not be allowed to re-enter the home after all keys have been turned into the office.

To assist us in making refunds to you promptly, we ask that you review the security deposit section of the Residential Lease Agreement that you signed when you moved in.  This will clarify the refund procedure and explain any additional charges which you may incur.

The better the condition of the property when you leave, the faster the deposit can be returned to you, to the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease however, we will do our best to try and lease the property.

Resident Move-Out Cleaning Guide Download

Resident Move-Out Checklist Download

Long-Term Relationship

Our goal is to maintain positive relationships with both our property owners and tenants, and ensure you are satisfied.  If you are pleased with our service, we hope you consider our services again in the future.  In addition, we encourage you to email us and offer to post a positive review or provide a testimonial for future marketing use.

Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.

Apply Online to Rent a Home

If you’re interested in leasing a home from Real Property Management, it is best to first find a property you are interested in renting, then complete the online application.

Find a Rental Home and Apply

  1. Review the properties available to rent.
  2. Click on your desired property.
  3. Click Apply Online.
  4. Complete the Online Rental Application
  5. Pay Application Fee (part 2 of the Application).